COVID-19 Important Information

 

Covid-19 is a new illness that can affect your lungs and airways.  Its caused by a virus called coronavirus.

Do NOT attend the practice if you have either:

  • a high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)

  • a new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)

  • a loss of or change in your normal sense of smell or taste

Do not go to a GP surgery, pharmacy or hospital.

Go to https://111.nhs.uk/covid-19 for further help.

We are open.

You may have heard that dental practices could open to routine care from Monday 8 June.

 

Our Exeter Close site has been open from this date but we just wanted to be clear that this, unfortunately, is not business as usual.  We are providing a limited emergency service.

Our Symonds Green practice will remain closed for the time being, however patients can call the practice and, if necessary, arrangements will be made for any emergencies to be seen at Exeter Close.

The current guidance is for dental practices to reduce high risk procedures requiring drilling that generate aerosols/sprays for patient and dental personal safety.

Therefore the treatments you are offered may be different to those you received before, depending on staff and equipment available. It will take some time before services return to what you previously experienced as normal. Please be patient, we are desperate to get back to a position where we are able to provide you with more routine care.  

 

Our community has been through a lot over the last few months, and all of us are looking forward to resuming our normal habits and routines. While many things have changed, one thing has remained the same: our commitment to your safety.

 

Infection control has always been a top priority for our practice and you may have seen this during your visits to our surgery. Our infection control processes are made so that when you receive care, it’s both safe and comfortable. We want to tell you about the infection control procedures we follow in our practice to keep patients and staff safe.

 

Our practice follows infection control guidelines made by the governing bodies. We are up-to-date on new guidance that has been issued. We do this to make sure that our infection control procedures are current and adhere to recommendations.

 

You may see some changes when it is time for your next appointment. We made these changes to help protect our patients and staff. For example:

 

  • Our practice will communicate with you beforehand to ask some screening questions. You’ll be asked those same questions again at your appointment

  • We have hand sanitiser that we will ask you to use when you enter the practice. You will also find some in the reception area and other places in the practice for you to use as needed.

  • We no longer offer magazines, children’s toys and so forth, since those items are difficult to clean and disinfect

  • Appointments will be managed to allow for social distancing between patients. That might mean that you’re offered fewer options for scheduling your appointment.

 

We will do our best to allow greater time between patients to reduce waiting times for you, as well as to reduce the number of patients in the reception area at any one time.

 

How you can help:

 

  • With the exception of children and patients with carers, patients should come alone

  • A distance of at least 2 metres mush be observed if another patient is present in the dental practice

  • Payment should be made by card where possible

  • Staff will not shake your hand

  • If you show symptoms following appointment booking, you should contact the practice by phone

  • Please do not arrive early to the practice. If necessary, you should wait outside the practice

  • Please do not arrive without an appointment

  • Patients should come wearing a mask if possible or be prepared to wear one.

  • Bring your own pen to use to sign the NHS forms

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Information for general dentistry patients

We are still open to take your call and offer advice, and a dentist will be available to discuss any problems that fall into the urgent or dental emergency category (see below).   

 

In line with guidance issued by the Chief Dental Officer of England we are seeing patients that have emergencies.  

 

We are not able to provide all care at the moment.  

 

What is a dental emergency?

This DOES NOT include:

  • Mild or moderate pain: that is, pain not associated with an urgent care condition and that responds to pain-relief measures

  • Minor dental trauma

  • Post-extraction bleeding that the patient is able to control using self-help measures

  • Loose or displaced crowns, bridges or veneers

  • Fractured or loose-fitting dentures and other appliances

  • Fractured posts

  • Fractured, loose or displaced fillings

  • Treatments normally associated with routine dental care

  • Bleeding gums

It DOES include:

  • Dental and soft-tissue infections 

  • Severe dental and facial pain: that is, pain that cannot be controlled by following self-help advice

  • Fractured teeth or tooth with pulpal exposure (very badly broken)

  • Trauma 

  • Oro-facial swelling that is significant and worsening

  • Post-extraction bleeding that the patient is not able to control with local measures

This list is not exhaustive, please call for further advice.

The NHS are organising a Local Urgent Dental Care system where you can go to be seen if you have a dental emergency that cannot be controlled by painkillers and/or antibiotics.  This service will be under a lot of pressure and it is important that it is not used unless essential.

Information for minor oral surgery patients

We are open.

 

We will postpone any non urgent cases, but are able to see and treat patients with emergencies.

If you have an urgent situation that cannot be delayed, please let us know either by calling or email.